Technology Getting Started and Help Guide


Welcome to the Technology Getting Started and Help Guide. This page includes a link to Technology Tutorials, answers to frequently asked technology related questions/concerns that I have received about Google Classroom, Clever, SeeSaw, Zoom, and more, as well as, a form that you can fill out if you continue to have questions about technology. 

If you need help remembering your password, please contact your teacher.

Most of the applications and websites your teachers are using this year can be found in one place by going to the Clever  – a single sign-on system that will remember the student’s usernames and passwords after the initial setup. Please sign in using your Google account username and password. More information about Clever listed below. 

**NEW** How do I get my camera and gallery view to work with Zoom in the Google Chrome browser?
If you are having problems with the Zoom camera or getting Zoom to go into gallery view on the Chromebook, please go to the following link and install the Google Chrome Zoom Extension.
 

If you continue to experience problems, please contact your child’s teacher or  lflower@frrsd.org.

How will the District communicate with families?

The Administration will continue to communicate with families through email and the website (www.frrsd.org), as well as through periodic pre-recorded phone calls (robocalls).

Please be sure that we have your current phone number and email address. Please contact your school office with any changes in your phone number and/or email.

If you are not receiving regular emails from the school, please check your Junk or Spam folder to confirm that our emails are not being blocked or treated as junk. Please unblock us as the sender or mark the message as “not junk.” We recommend that you “unblock” all emails with frrsd.org domain so that you can receive all of our communications in your inbox.

If you are still not receiving school emails, please contact tdellagiustina@frrsd.org to let us know.

How should my student communicate with his or her teacher?
Teachers will communicate with students via parent email, Google Classroom, and/or Seesaw.   Please be sure that your child’s teacher has your current email address.

If your student has not received any communication from his or her teacher about Remote Learning, or needs to contact a teacher for any reason, please send an email directly to the teacher.  Visit the Farmington River RSD Staff Directory to search for your teacher’s email address.

Teachers will share information about student and classroom expectations, including how to handle daily lessons and assignments.

What should I do if my child is sick or unable to participate during a Remote Learning Day?
Daily Attendance and Grades will be recorded during Enhanced Remote Learning this fall.

Parents should report their child’s absence in the same way that absences were handled when the schools were open.  Please contact your school main office directly to report all absence and leave a message that includes your name, the name of your child, and the reason and length of his or her absence. 
 

What should I do if my student does not have access to the internet?
If your family does not have access to the internet during school hours, please contact lflower@frrsd.org. The district is providing hotspots to families in need and if you live in Otis, we have been working with the town to provide Otis Fiber for families in need.  
What should I do if my student is unable to log-on to his or her Chromebook or to one of the digital platforms?
If your student is unable to log-in, or has lost their Google Password, or is unable to access one of the apps or digital platforms being used for the classroom (such as Google Classroom or Seesaw), please contact your child’s teacher.
What should I do if my student's Keyboard or Touchpad is not working?
First, turn off your Chromebook completely (do not just close the lid).

Next, hold down the Refresh key and then press and hold the Power button. Hold both down for 10 seconds.
Release the Refresh key and then the Power button and your Chromebook will restart. If the device does not start, press Power again

What should I do if I believe my student's Chromebook is broken?
If you believe that your child’s Chromebook is broken or in need of a repair, please review other Frequently Asked Questions, as your issue may be something that you can resolve by following the instructions on this page.

If you are unable to fix your tech problem, please email lflower@frrsd.org and provide your contact information, student name, grade, and school, as well as a complete description of the problem that you are experiencing.  We will make every effort to respond within 24 hours.

What is Seesaw?  How can I help my child to use Seesaw?
Seesaw is a digital platform used by PreK and K teachers to share assignments, homework, and other information with students and families.

Follow the instructions in the What is Seesaw?  Introduction for Families video for additional information including how to utilize the platform.

If your child’s teacher will be using this platform and you are unable to log-on, or if you are having any technical issues, please contact your child’s teacher for help. If they cannot help you, please contact lflower@frrsd.org

What if my child's microphone is not working on Seesaw?
Follow the instructions a Seesaw Help Center relating to microphone common issues.

If you are not able to resolve your problem, please email lflower@frrsd.org and provide your contact information, student name, grade, and school, as well as a complete description of the problem that you are experiencing.  We will make every effort to respond within 24 hours.

What is Google Classroom?  How can I help my child to use Google Classroom?
Google Classroom is used by Farmington River RSD teachers to share assignments, homework, and other information with students.

Your child was provided with a secure log-in and password that is unique to them.  

Follow the instructions in the Parent Guide to Google Classroom for additional information including how to utilize the platform.

If your child’s teacher will be using this platform and you are unable to log-on, please contact your child’s teacher directly for help.

What is Zoom?  How can I help my child to use Zoom?
Zoom is a digital platform where teachers can connect with their students and interact online.

Teachers will send a link to your student via parent email, Google Classroom, and/or Seesaw, inviting him or her to join a scheduled Classroom Zoom Session.

Please follow the instructions on the Zoom Cheat Sheet to participate in a Zoom session.

To test your child’s Chromebook audio, follow the instructions here:  How to Test Device Audio for Zoom Session

If your child’s teacher will be using this platform and you are unable to log-on, or if you are having any technical issues, please email your child’s teacher for help.

How does my child login to Clever to access all of their apps in one place
Please go to clever.com/in/farmriver and login using your student’s Google Account username and password. 

If you experience difficulties logging in, please view the Clever Logging In Troubleshooting Guide. If this does not resolve your issue, please contact your child’s teacher for help. If they cannot help you, please contact lflower@frrsd.org

How do I find my teacher's office hours and contact him/her.
Please go to clever.com/in/farmriver and login using your student’s Google Account username and password.

Click the link to your teacher’s Clever page and look for the Zoom icon for Office Hours. Click the Zoom icon to open Zoom and meet with your teacher.

If you have a question that is not listed above, please fill out the form below and I will contact you with the answer. It may be necessary to set up a Zoom meeting to demonstrate a solution and I will contact you if that is necessary. Sincerely, Laurie Flower.